Locators
Access our factory trained and certified network of service partners who can assist you with all of your service needs.Welbilt KitchenCare®
www.wbtkitchencare.com
All others
www.welbilt.com
Global Inventory of Genuine OEM Parts
Lincoln designs products part by part, putting each component through rigorous tests and certifications. Rest assured that our genuine Lincoln parts will keep your equipment operating safely and efficiently. Our goal is to provide reliability to your business through our offering of genuine OEM Parts.Our Factory Authorized Servicers use ONLY Original Equipment Manufacturer (OEM) parts when servicing your equipment. This means that replacement parts are the ones designed specifically for your Lincoln equipment, ensuring warranties remain intact and your equipment functions properly when the replacement part is installed.
Our Lincoln factory, along with our Distribution partners and local Factory Authorized Service providers, have genuine Lincoln replacement parts on-hand and ready to ship when they are needed.
Claims Processing System (CPS)
NOTE: The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt portfolio of brands equipment. If you need to request service please contact the local Welbilt authorized servicer or distributor.
To access the CPS click here.
You must be issued a username and password before you can access the system.Please, email kc-fsg-administration@welbilt.com to request access and include the brand(s) for which you need to submit a claim.
Instructions
Refer to "CPS Instructions" for details on how to use the system.
Frequently Asked Questions
Refer to FAQ's to view a few questions that we receive regularly from some of our users.
Limited Warranty for Commercial Products
Limited Warranty
Lincoln Foodservice Products, LLC (“Lincoln”) warrants this product to be free from defects in material and workmanship for a period of:- Fusion, DTF, CTI, Impinger II, Impinger I, Tandem, Low Profile and Impinger X2 ovens one (1) year from the date of purchase.
- 3200 Series ovens two (2) years from the date of purchase.
Who is Covered
This Limited Warranty is available only to the original purchaser of the product and is not transferable.
Exclusions from Coverage
- Repair or replacement of parts required because of misuse, improper care or storage, negligence, alteration, accident, use of incompatible supplies or lack of specified maintenance shall be excluded
- Normal maintenance items, including but not limited to, light bulbs, fuses, gaskets, O-rings, interior and exterior finishes, lubrication, conveyor belt, motor bushes, broken glass, etc. adjustments and calibrations for temperatures, speed and air flows
- Failures caused by improper or erratic voltages
- Improper or unauthorized repair
- Changes in adjustment and calibration after ninety (90) days from equipment installation date
- This Limited Warranty will not apply to any parts subject to damage beyond the control of Lincoln, or to equipment which has been subject to alteration, misuse or improper installation, accidents, damage in shipment, fire, floods, power changes, other hazards or acts of God that are beyond the control of Lincoln
- This Limited Warranty does not apply, and shall not cover any products or equipment manufactured or sold by Lincoln when such products or commercial equipment is installed or used in a residential or non-commercial application. Installations not within the applicable building or fire codes render this Limited Warranty and any responsibility or obligations associated therein null and void. This includes any damage, costs, or legal actions resulting from the installation of any Lincoln commercial cooking equipment in a non-commercial application or installation, where the equipment is being used for applications other than those approved for by Lincoln.
Remedies
The liability of Lincoln for breach of any warranty obligation hereunder is limited to: (i) the repair or replacement of the equipment on which the liability is based, or with respect to services, re-performance of the services; or (ii) at Lincoln’s option, the refund of the amount paid for said equipment or services. Any breach by Lincoln with respect to any item or unit of equipment or services shall be deemed a breach with respect to that item or unit or service only
Warranty Claim Procedure
Customer shall be responsible to:
- Immediately advise the Dealer or Lincoln’s Authorized Service Agent of the equipment serial number and the nature of the problem.
- Verify the problem is a factory responsibility. Improper installation or misuse of equipment, are not covered under this Limited Warranty.
- Cooperate with the Service Agency so that warranty service may be completed during normal working hours.
- Travel Time not to exceed two hours and mileage not to exceed one hundred (100) miles.
Governing Law
Limited Warranty shall be governed by the laws of the state of Delaware, USA, excluding their conflicts of law principles. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty1200 Airport North Office Park
Suite #A & B
Ft Wayne, IN 46825
How do I access the Claims Processing System, i.e. “what is the link”?
Click the link here: https://welbilt.my.site.com/CPS.
Please use Chrome or Edge to access the system.
Please use Chrome or Edge to access the system.
How do I reset my password?
Click the “Forgot password” link on the sign-in page.
What is my username?
Your username is your email address.
How do I request new user access?
Send an email to kc-fsg-administration@welbilt.com with the first and last name and email address of the new user and the complete name and mailing address of your company.
What is the difference between Standard Warranty and Replacement Part Warranty?
Standard warranty covers repairs made on the equipment while in the warranty period. Replacement Part Warranty covers failed replacement parts outside of the equipment warranty period but are within the replacement part warranty.
What is a causal (not casual) part?
CAUSAL PART entry is required for all claims. The CAUSAL PART is the primary component on the equipment that failed prompting the service call. Place a check mark in the CAUSAL PART? box under the input part number field to indicate the part number as the CAUSAL PART. Other parts may have been replaced as a result of the failure. Those parts should be recorded in the Service Incident Lines section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different CAUSAL PART.
What if I don’t have a causal part?
If a part was not replaced for this claim or you do not have a Welbilt part number, please enter NO CAUSAL PART in the Input Part Number field. Review the results and make a selection based on the serviced functional area of the equipment. Typically, this question refers to occasions when a component such as wiring or tubing fail that do not have a service part number such as “No Causal Part – Wiring”, “No Causal Part – Refrigeration”, etc.
How do I add a comment to my claim?
Add your comments to the “Chatter” section. When you are done typing, you must click “Share” button to save the comment to the claim.
Where do I find comments added by a Welbilt Claims Processor?
All comments can be viewed by clicking on the “Chatter” tab of the claim form. All comments either you or a Welbilt Claims Processor has added to the claim will be visible here.
What if I don’t have a serial number?
You can submit a claim without a serial number if:
- Performed a site survey
- Replacement part claim for equipment where the serial number is not legible or available
- RISE Special Service Request
- Welbilt authorized Install, Startup or service work on non-Welbilt equipment
Can I submit more than one serial number on a claim?
No. Each serial number must be submitted on a separate claim.
If you have multiple serial numbers at the same location, you can create a partial clone by entering your claim and then clicking on the create partial clone tab. Information from the original claim is copied over with the exception of the Authorization Number, Authorized By fields, all Service Incident Lines, Chatter and Attachments. This will create a new claim that you can edit with the requested information.
If you have multiple serial numbers at the same location, you can create a partial clone by entering your claim and then clicking on the create partial clone tab. Information from the original claim is copied over with the exception of the Authorization Number, Authorized By fields, all Service Incident Lines, Chatter and Attachments. This will create a new claim that you can edit with the requested information.
How do I re-open a ‘Denied’ claim?
You cannot “re-open” a claim that has been denied. Generally, claims are pended for information prior to denial to give the user an opportunity to provide requested information or make changes to the claim. You will need to create a new claim and submit.
Why is it necessary to enter owner information and equipment location?
There are times when the owner’s address and contact information may be different than that of the business. For example, a franchisee has a primary address, but may own multiple locations that all have different addresses.
Can I submit my claim in any currency I choose?
You must submit claims in the currency in which your account was set up.
How do I update my email address for receiving claim notifications?
Send your request to kc-fsg-administration@welbilt.com.
What if the claims system does not recognize the serial number or part number I have entered?
Please send an email to kc-fsg-administration@welbilt.com with the applicable brand name/serial number/part number for investigation.